Frequently Asked Questions

Getting started is easy! Follow these simple steps:

1. Create your free account by clicking "Sign Up" and providing your email address
2. Verify your email address through the confirmation link we send
3. Complete your profile with learning preferences and goals
4. Browse our course catalog or take our learning assessment
5. Enroll in your first course and start learning!

Our onboarding process takes less than 5 minutes, and you'll have access to free courses immediately.

Yes! We offer a 14-day free trial that includes:

• Access to over 100 introductory courses
• Progress tracking and learning analytics
• Mobile app access
• Community forum participation
• Email support

No credit card required to start your trial. You can upgrade to a premium plan anytime to access advanced features and our complete course library.

To update your billing information:

1. Log in to your account and go to "Account Settings"
2. Click on "Billing & Payments"
3. Select "Update Payment Method"
4. Enter your new card details or PayPal information
5. Click "Save Changes"

Your updated payment method will be used for your next billing cycle. We accept all major credit cards, PayPal, and bank transfers in supported regions.

Absolutely! You can cancel your subscription at any time with no cancellation fees. Here's how:

• Go to "Account Settings" > "Subscription"
• Click "Cancel Subscription"
• Follow the prompts to confirm cancellation

You'll retain access to premium features until the end of your current billing period. After cancellation, your account will automatically switch to our free tier, and you'll keep access to free courses and your learning progress.

We currently offer over 2,500 courses across various subjects and skill levels:

• Programming & Technology: 800+ courses
• Business & Marketing: 500+ courses
• Creative Arts & Design: 400+ courses
• Language Learning: 300+ courses
• Science & Mathematics: 250+ courses
• Personal Development: 200+ courses
• Other Subjects: 50+ courses

We add 20-30 new courses every month based on user feedback and industry trends. All courses are created by expert instructors and regularly updated.

No, downloading courses for offline viewing is not supported at the moment. All content must be accessed online through the platform.

Our platform works on all modern browsers. For the best experience, we recommend:

• Chrome: Version 90 or newer
• Firefox: Version 88 or newer
• Safari: Version 14 or newer
• Edge: Version 90 or newer

Make sure JavaScript is enabled and cookies are allowed for the full functionality. We also recommend keeping your browser updated for security and performance reasons.

If you're experiencing video issues, try these troubleshooting steps:

1. Check your internet connection (we recommend at least 3 Mbps for HD video)
2. Refresh the page or restart your browser
3. Clear your browser cache and cookies
4. Try a different browser or device
5. Disable browser extensions that might interfere
6. Lower the video quality in the player settings

If problems persist, contact our technical support team with details about your device, browser, and internet connection.

Yes! Upon successful completion of any course, you'll receive a digital certificate that includes:

• Your name and the course title
• Completion date and duration
• Instructor's digital signature
• Unique verification code
• Dany and Beny Learning Platform branding

Certificates can be downloaded as PDFs, shared on LinkedIn, or added to your professional portfolio. For certain professional courses, we also offer industry-recognized certifications in partnership with accredited institutions.

Yes! Our mobile app is available for both iOS and Android devices. Features include:

• Stream or download courses for offline viewing
• Sync progress across all your devices
• Push notifications for new courses and updates
• Mobile-optimized video player with speed controls
• Access to community discussions and Q&A
• Dark mode support

Download the app from the App Store or Google Play Store. Simply search for "Dany and Beny Learning" or use the links on our website.

We take your privacy and security very seriously. Here's how we protect your data:

• Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Secure Payments: We use PCI-compliant payment processors and never store your full payment details
• GDPR Compliance: We adhere to strict data protection regulations
• Regular Audits: Our systems undergo independent security audits
• Limited Access: Only authorized personnel can access user data
• Data Minimization: We only collect what we need to provide our services

You can review our full Privacy Policy and Security Overview for more details. We also provide tools in your account settings to control your data preferences and download your information.